Services

Yacht Haven Grande Services

We aim to meet your servicing needs.  Please speak with a member of our team should you have any specific requirements.
 
Electrical Connection Provisioning
Fueling Services Laundry Service
Waste & Water Management Charter
WIFI Customs and Immigration
Security Anchor Club Redemption Points
ROAM

Learn about the IGY Rewards Points Program!  Earn points for shopping, travel, services and more at particpating marinas!



ELECTRICAL CONNECTIONS
Yacht Haven Grande offers the following electrical connections:

30amp          50amp          100amp SP          100amp 3P          480v 100amp 3P

Back to Top

ROAM (Roaming Offsite Arrival - Mobile) Kiosk
Yacht Haven Grande is the proud home of the Customs & Border partrol kiosk dedicated to the new ROAM app. The ROAM app (Reporting Offsite Arrival – Mobile) now allows vessels to report their arrival and, actually, clear customs from their vessel utilizing their smart device. In most cases, an in-person visit will not be necessary as the CBP officer can use the camera on the guest’s device to ‘see’ what they need to. Guests that download the app (CBP ROAM in the Apple app store or Google Play store) and set up a .gov account will save their info and passengers and select passengers aboard next trip, etc. The YHG kiosk will utilize a ‘guest login’ that will not offer the saving of info but will allow access to the app for guests without a device or the app.

Back to Top

FUELING SERVICES
The fuel dock at Yacht Haven Grande operates 7 days a week offering both diesel and gasoline. Bulk rate discounts are available for purchases of 1,000 gallons or more. High speed fueling is conveniently available both at the pump and in-slip. Our professional staff are always on hand to ensure you are ready to get under way to your next destination.
Fuel Office Opening Hours
In Season - Open 7 Days 8:00am to 5:00pm
Off Season - Open 7 Days 8:00am to 4:00pm

Back to Top

PROVISIONING

Yacht Haven Grande is situated near the best provisioning options on St. Thomas. Conveniently located on site, National Marine Suppliers offer a wide variety of premium meats, produce, and dry goods as well as hard-to-find beer, wine and liquor brands. Can’t find what you’re looking for? Our professional and courteous staff will gladly assist you in all of your provisioning needs.

Back to Top

CHARTER
St. Thomas and the Virgin Islands is home to a wide variety of natural attractions, activities and opportunities for exploration. Whether you need assistance with chartering your vessel or are looking for excursions for your guests, Yacht Haven Grande can point you in the right direction. Need a recommendation? Inquire in the marina office.

Back to Top

WIFI
WiFi is available.  Additional capabilities and technical support  are available upon request.  

Back to Top

CUSTOMS AND IMMIGRATION
St. Thomas, US Virgin Islands is considered US territory and therefore, upon arrival, you will be subject to United States immigration and customs rules, with regulation imposed by the United States federal authorities. If you are arriving from a non-United States location, or if you have a non-US flag or foreign crew or guests, and the marina is your first port of call in the United States, then you are required to clear immigration and customs into the United States with the Department of Customs and Border Protection.

Back to Top

WASTE MANAGEMENT

Yacht Haven Grande offers complete waste removal services, from dockside garbage pick-up to handling of restricted waste items. We also offer in-slip waste water removal. Please contact the marina office for more information or to schedule service.

It is the policy of the marina to protect the health of our patrons, staff and the environment.  Special care is required for removal of hazardous waste of which is operated within the marina.   

Servicing of vessels often results in waste that must be disposed of separately. Waste oil, black or grey water, sludge pump-out services are available and must go through the marina office.

Hazardous waste is collected by an authorized company.

The following items may not be placed in the dumpster:
  • Oil
  • Antifreeze
  • Paint or Varnish
  • Solvents
  • Pesticides
  • Lead Batteries
  • Transmission Fluid
  • Distress Flares
  • Loose Polystyrene Peanuts
  • Hazardous Waste
  • Absorbents
If you need assistance with these types of waste, or bags for recycling, feel free to ask for assistance at the marina office or from one of our employees.  We invite you to help us keep our marina clean and tidy. 

Back to Top

LAUNDRY SERVICES
Laundry services are available through our preferred provider directory, and additionally at nearby locations. Please contact the marina office for recommendations or to schedule a laundry pick-up.

Back to Top

SECURITY
Your security is our number one priority. Yacht Haven Grande is an ISPS-compliant facility with manned control points and secured access gated docks. Closed circuit TV cameras are located throughout the facility, and the facility is equipped with security lighting across the entire property. The Security Team at Yacht Haven Grande is on site 24 hours a day, 7 days a week for your protection and assistance. Please contact the Security office with any questions, comments or requirements you may have concerning marina safety.

Back to Top

ANCHOR CLUB

The IGY Anchor Club is the only marina loyalty program for captains and yacht owners. The IGY Anchor Club allows you to accumulate points towards gifts, services, travel and charities when you stay with IGY Marinas! No Blackout Dates! 

Register  
Enrollment is free and easy! All you need to sign up is your name, email address, boat name and length overall.  You’ll receive an email with instructions on how to create your password to redeem your points at our members-only site, www.igyanchorclubrewards.com

Activate
Activate your account by logging in and changing your password.  Points do not start accumulating until after your account is activated. Retroactive points are unavailable. 

Dock
Dock at any of our participating marinas throughout our destinations world-wide and advise the marina office you’re an Anchor Club Member.

Earn 1% back in dockage. Your points are automatically loaded to your IGY Anchor Club Point Redemptions account with each stay. Earn extra points through surveys, events, and more!

Redeem your points for travel, services, electronics, jewelry, clothing, or even trade your points and donate to charity! 

All that's left to do is Sign Up!

Back to top

Sign up to receive
our newsletter